Triton Error Codes

Error Code Meaning Recommended Actions
1 Timeout Contact Triton Systems Technical Support
3 BGD_NOANSWER See Error Code 1
4 Error in modem data See Error Code 1
6 BGD_NODIALTONE See Error Code 1
7 BGD_BUSY See Error Code 1
10 BGD_LOGON See Error Code 1
11 No connect See Error Code 1
13 BGD_DONE_GOOD See Error Code 1
14 EOT received See Error Code 1
15 Timed out waiting for EOT See Error Code 1
16 Communication problems See Error Code 1
32 Good Operation None required. This is the status after a normal dispense.
33 Feed failure This error is usually associated with an empty cassette or currency that is in UNFIT condition. Ensure there is currency in the cassette. Refill as needed. Inspect the cassette and feed path for notes that are stuck together or jammed. If no jam is located, remove the first bill from the cassette. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser. If LOW CURRENCY CHECKING is enabled, and the terminal dispenses all of its cash; and the cassette has not been filled with enough cash to position the packer plate far enough from the dispensers Low Currency reed switch (about 1/2 to 3/4 inch thickness of currency) the terminal will go into Error 182 when the Reset Error button is pressed. To prevent this occurence: 1.) Remove the cassette from the dispenser

2.) Press the RESET ERROR key.

3.) Refill the cassette and install it in the dispenser

34 Mistracked note at feed This is a double detect fault. Inspect the cassette and feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.
35 Mistracked note at double detect This is a double detect fault. Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.
36 Mistracked note at exit Inspect the cassette and feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.
37 Note too long at exit Note was temporarily caught at exit. Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.
38 Blocked Exit Exit sensor blocked or open circuit. Inspect the feed path for notes stuck together or jammed. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.
39 Too many notes Replace the dispenser
42 Timing wheel A mechanical failure has occurred. Inspect the dispenser and check for a broken timing wheel or a bent timing wheel sensor. Clean the timing wheel sensor by blowing clean, dry compressed air over the sensor lenses to remove any dust that may effect its operation. Check connectors to feed motors at the rear of the dispenser. If everything appears to be normal and the error persists, replace the dispenser.
44 Bad roller profile A mechanical failure has occurred. Replace the dispenser.
45 Diverter error Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.
46 Exit quantified A mechanical failure has occurred. Replace the dispenser.
47 Note missing at double detect Inspect the feed path for notes jammed. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.
48 Reject rate exceeded The most likely cause of this error is poor quality currency or an improperly adjusted dispensing mechanism. Inspect the currency for excessive wear. Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.
49 Jam at exit Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.
50 Interference recovery Possible static discharge. Inspect the incoming power and check for proper grounding
51 Suspect exit accountancy A mechanical failure has occurred. Replace the dispenser.
52 Ram error A mechanical failure has occurred. Replace the dispenser.
53 EPROM error A mechanical failure has occurred. Replace the dispenser.
54 Operation time-out Inspect the feed path for jammed notes. Purge the dispenser with the purge command under diagnostics. If the problem persists, replace the dispenser.
55 Ram corruption A mechanical failure has occurred. Replace the dispenser.
56 Link error Configuration jumpers have been changed. Inspect jumper block LK5 on the dispensers control board. No jumpers should be installed. Cycle the power if the problem persists, replace the dispenser
65 Processor not communicating with modem correctly Contact Triton Systems Technical Support
128 Error in reply from the dispenser mechanism Inspect cable from the Backplane to the Electronic Journal to be sure both ends are seated correctly. Inspect cable from the Electronic Journal to the dispensing mechanism to be sure both ends are securely screwed in place. If the cable ends are seated properly and there is no apparent damage to the cable, replace the CPU Module. If the problem persists, replace the dispenser.
129 No response from the dispenser mechanism See Recommended Actions for Error Code 128
130 Command not acknowledged by the dispenser mechanism See Recommended Actions for Error Code 128
131 CTS (Clear To Send) line from the dispenser mechanism is not active Inspect cable from the Backplane to the Electronic Journal to be sure both ends are seated correctly. Inspect cable from the Electronic Journal to the dispenser to be sure both ends are securely screwed in place. If the cable appears to be in acceptable condition, verify that the voltages at PL2 on the back of the dispenser are correct. Starting at the top, you should find 24 volts, -12 volts, no pin, 5 volts, ground, 5 volts and ground. If these voltages are correct, replace the dispenser. If the voltages at PL2 are incorrect, check all pins on cable 09600-00013 for continuity from end-to-end.

If the cable has good continuity, other possible causes for the error could be the power supply, the Backplane or the CPU Module.

132 Status reports bad double-detect in last dispense Check for feed path problems. Purge the dispenser with the Purge command in the Diagnostics menu. Reset the Cash Dispenser by turning OFF the AC power switch for a few seconds then pushing back to the ON positon. If the problem persists, replace the dispenser mechanism.
133 5 volts not present from the dispenser on carrier detect See Recommended Actions for Error Code 131
134 Exit blocked as reported by status check. Check feed path or exit sensor. Purge the dispenser with the purge command in the diagnostics menu. If the problem persists, replace the dispenser mechanism.
135 Feed sensor blocked as reported by status check. See Recommended Actions for Error Code 134
136 Modem initialization failed Turn the power off and then back on. If the problem persists, replace the modem. If this does not fix the problem, replace the modem module or the Modem/LCD module.
138 Print failure while printing to the receipt printer. Inspect cables connecting the Printer Controller Module to the Printer to verify that they are not damaged and are properly seated at both ends of each cable. Check dip switch settings on the printer controller board to verify they are set correctly. Isolate the problem to either the Printer/Printer Control Board or the CPU Module by performing a printer self test using the following steps: 1.) Turn OFF the terminal if it’s not already OFF

2.) Press and hold the Printer Feed Button

3.) Turn the terminal ON

4.) Release the printer feed button

If the printer self test is successful, a receipt will print out. The completion of a satisfactory printer self test indicates that the current Printer/Printer Control Board combination and its interconnected wiring are operating normally.

Check for defective components external to the Printer/Printer Controller Board (i.e. cables, the Main Keypad, the Backplane, CPU Module and the Memory Module). If a receipt is not printed during the printer self test, then either the Printer or Printer Control Board or its interconnected wiring are defective.

139 Print controller not responding to commands See the Recommended Actions for Error Code 138
140 Time out waiting for printer to be ready See the Recommended Actions for Error Code 138
141 Paper Jam reported by controller during a status check. Inspect printer for jam. Clear as necessary and perform both printer diagnostic tests as outlined in Recommended Actions for Error Code 138
142 Dispenser returns bad command error The most likely cause of this error code is a communication error with the dispenser. Inspect the dispenser power cable, the Backplane-to-Electronic Journal cable, and the Electronic Journal-to-dispenser cable to ensure each is securely seated at both ends and not damaged. If the cable ends are seated properly and there is no apparent damage to the cable, it will be necessary to verify the continuity of each cable; otherwise replace the dispenser. If the problem persists, replace the CPU Module.
143 PTDF error
144 No reply from the Electronic Journal Inspect cable to ensure it is securely attached to the Backplane at J4 and at the Electronic Journal. Cable and connector integrity can be verified by using an ohmmeter to check the resistance of each wire in the cable. If the cable and connectors are good, replace the Electronic Journal Module. If the symptoms persist after replacing the Electonic Journal replace the CPU Module.
145 Error in reply from Electronic Journal See the Recommended Actions for Error Code 144
146 No reply from command to Electronic Journal See Error Code 144
147 Error in reply from Electronic Journal See Error Code 144
148 Write to Electronic Journal failed See Error Code 144
149 Read from Electronic Journal failed See Error Code 144
150 Status command to Electronic Journal failed See Error Code 144
151 Electronic Journal full Attempt to perform the Print Journal function. If the journal prints successfully, verify that all records were audited by performing the Print Journal function again. This time the printout will indicate No Journal Records to Print. Reset the terminal and clear the error. If the error persists, replace the Electronic Journal.
152 Electronic Journal corrupt See Error Code 144
153 Electronic Journal mode See Error Code 144
154 Unknown Electronic Journal status See Error Code 144
155 Electronic Journal modify record failure See Error Code 144
157 Erase command to Electronic Journal failed See Error Code 144
158 Format command to Electronic Journal failed See Error Code 144
159 Electronic Journal test feature failed See Error Code 144
160 Electronic Journal set feature failed See Error Code 144
161 Electronic Journal clear feature failed See Error Code 144
162 Electronic Journal get serial number failed See Error Code 144
163 Terminal did not answer. Triton Connect error. Replace the Modem Module.
164 Terminal did not return call. Triton Connect error. Replace the Modem Module.
165 Electronic Journal not present None required
166 Bad dispense Replace the Dispensing Mechanism.
182 Currency Cassette low This condition will occur before the Cassette is actually empty. There should be approximately 1/4 inch of currency (about 60 bills) in the Cassette at this point. Add currency as needed.
183 Receipt printer paper low Verify that a new spool of paper is needed. Add paper as needed. If error code re-occurs, disable low paper checking and place the terminal back into operation. Also note that when Low Paper Checking is disabled, the terminal will continue to operate without printing receipts when the paper spool is empty. If error does not clear, inspect the receipt paper low optical sensor and its associated cable. If the sensor appears okay and the cable is seated properly, replace the Printer Controller Board.
185 Phone number not configured Enter management functions and configure the primary phone number
186 Bill size not configured correctly Allowable bill sizes are 5, 10, 20, 50, and 100. Enter management functions and configure the bill size (multiple amount). The default bill size is $0.00
187 Maximum withdrawal not configured correctly This amount cannot be more than 50 times the bill size selected. Enter management functions and configure the maximum amount.
188 Communications key not configured Enter management functions and configure the communications key either manually or by download (depending on the processor).
189 Terminal ID not configured Enter management functions and configure the terminal ID
190 Master key not configured Enter management functions and configure the master key.
192 Communications Error Enter management function and verify that all terminal parameters have been set correctly
195 Receipt paper out. If paper is out, replace. If not, see Error Code 138
196 Card Reader Failure Reset Cash Dispenser by turning power off for a few seconds then back on. If problems persists, replace the Card Reader
203 SPED keypad is not replying to mainboard Reset Cash Dispenser by turning power off for a few seconds then back on. If problems persists, replace the SPED keypad.
205 The SPED keypad reported a tamper condition Check for evidence of physical tampering with SPED keypad. Reset Cash Dispenser by turning power off for a few seconds then back on. If problems persists, replace the SPED keypad.
206 SPED could not perform a successful command within SPED_MAX_ATTEMPTS tries Reset Cash Dispenser by turning power off for a few seconds then back on. If problem persists, replace the SPED board.