Before ordering
ATM equipment, upgrade kits, keypads, cassettes, brackets, cables, and electronic parts can be specific to a model, serial range, cabinet revision, fascia, software version, or existing component. Contact All Teller Machines before ordering if compatibility is uncertain. We may request photographs or equipment details to confirm the correct item.
Order changes and cancellations
Equipment and parts may ship directly from the manufacturer or supplier. Contact us immediately if an order needs to be changed or cancelled. Once a supplier has accepted, configured, packaged, or shipped an order, cancellation may no longer be available or may be subject to supplier charges. Any applicable charge will be disclosed before the change is completed.
Return authorization is required
Contact service@atmllc.us before returning any equipment or part. Do not ship an item to All Teller Machines, Genmega, or another supplier until you receive written return instructions and the correct destination. An unauthorized shipment may be refused and may not qualify for credit.
Return eligibility
Eligibility depends on the item, supplier authorization, condition, packaging, installation status, and whether it was configured or ordered specifically for the customer. Installed, programmed, altered, damaged, incomplete, special-order, clearance, or opened electronic items may be non-returnable. Approved returns must include the item and all originally supplied components, documentation, and packaging.
Any restocking fee, return-shipping responsibility, nonrefundable outbound shipping, or other supplier condition will be confirmed before an authorized return is accepted. These terms do not limit rights that cannot legally be waived.
Incorrect, damaged, or incomplete shipments
Inspect deliveries promptly. If an item appears incorrect, damaged, or incomplete, stop installation and contact us with the order information, equipment model, serial number when relevant, packaging photographs, and clear photographs of the item and damage. Keep all packaging while the carrier or supplier claim is reviewed.
Refunds and credits
Approved refunds or credits are processed after the authorized return is received and inspected and after any supplier or carrier review is complete. The amount and method will follow the written authorization and the original payment method where applicable. Financial-institution processing time may apply after a refund is issued.
Repairs and service items
Repair intake, diagnostic findings, estimates, return shipping, and any unrepairable or abandoned-item terms are handled through the applicable service authorization. All Teller Machines currently offers eligible Genmega cash-dispenser and cassette repair; this policy does not advertise Hyosung or complete-ATM repair.
Contact
Parts, compatibility, returns, and service: service@atmllc.us or 866.888.1834.
Do not email passwords, PINs, encryption keys, bank details, customer card data, tax documents, voided checks, or identity documents.